Do you ship free worldwide?
Yes. We are glad to offer free shipping to most countries around the world!
Do you ship jewelry to APO/FPO addresses?
We support ship to APO and FPO military addresses using US Postal Service Registered Mail. Please allow for an additional two to three week delivery time with APO/FPO orders.
Which shipping methods do you offer?
- Standard Worldwide Standard Air Mail - Free Worldwide (between 20-25 Business days) - FREE
- USPS First Class Mail with Tracking 8-12 Business Days (USA Only) - FREE
- Priority e-Parcel with Tracking 8-12 Business Days - FREE (To the Australia, Canada, United Kingdom, and Germany only)
- Super Urgent Shipping & Handling via DHL (between 3-6 business days) - $22.99
What payment methods are available?
We accept all major credit cards, like MasterCard, Visa Card, Diners and American Express. Also payment made from Paypal.
How can I make order with a promotional code?
If you have a Custom-necklace promotional code. Once in “add to cart”, below your order is a “Promotional Code” box. Enter the code and click “apply.” Your discount will appear to the right.
What should do I cannot complete the payment via paypal?
If you have some problems with your payment please feel free to contact us with your order detail.
How do I place my order?
It’s easy to place an order at Custom-necklace.com.
1. Choose one piece of jewelry and enter the desired inscription from the drop box menu and click on the “Add to Cart” buttion.
2. Choose the Shipping method , write comment (if you want a gift card or anything want to tell Custom-necklace) and apply promotional code
if you have. Our system will add gift box to your cart auto with free!
3. Continue to checkout: Choose the payment method you want to use. Page will direct you to make payment.
4. Input your shipping address, email address and phone number and click Continue .
5. Verify information.
6. Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.
Please feel free to Email us with any special requests or questions.
I have a special request for my order. How do I do that?
You can add your special requests in the 'Comments' box at the bottom of your Shopping Cart. Write your request as clear as possible and we will do our best to comply.
How do I change an order after It has been placed?
If you want revise any information with your order, please contact us as soon as possible. Changes made more than 24 hours after time of purchase will be charged with 30% restocking fee.
In what order do I place the letters for my monogram?
- The traditional monogram of a single female: First Name Initial - Last Name Initial - Middle Name Initial.
- The traditional monogram of a married women: first name initial on the left, married last name initial in the middle , middle name initial on the
- The traditional monogram of single males: First Name Initial – Middle Name Initial and Last Name Initial.
- The traditional monogram of married couples: the bride on the left hand side, their last name initial in the middle, and the groom’s first name
- initial on the right-hand side.
How can I cancel an order?
Orders can only be cancelled in 24 hours after placing the order. Contact firstname.lastname@example.org to cancel an order. Any order cancelled after 24 hours will be charged with 30% restocking fee.
Why I didn’t get a confirmation / shipping email?
After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address.
If you didn’t receive a confirmation email, please check your spam box.
To ensure that our emails do not go to your spam/junk folder, add email@example.com to your email address list.
If you have further question about your order please feel free to contact us.
Can I order a necklace with special characters (#, @, &, $)?
You can personalize your necklace with any special characters when placing your order.
How can I add a Birthstone or a diamond to my jewelry?
We can add Birthstone crystals or a diamond to most products.
Does the chain length include pendant?
The chain length does not include length of pendant.
How do I measure my ring size?
Check out our Ring Size Guide
What chain length should I order?
Check out our Select Length Guide
Is your jewelry made out of true precious metals?
Yes, all our precious metals are purchased from government certified vendors and are marked for authenticity. We use 0.925 sterling silver, copper and solid gold metal to make the jewelry.
Can I have a box and bag and with a gift message?
Yes. We are offer free gift box and gift card with every order!
Can I order monogram with more or less than 3 letters?
Yes. You can personalized 1~3 letters monogram jewelry. And we are not advise you make monogram jewelry with more than 3 letters.
What dose single hook and double hooks mean?
Please check here for details about single hook and double hooks!
Return & Refund
What is your return policy?
Please check full return and cancellation policy here.
What do I do if I received a incorrect order?
If you have any issue with your order, please don’t hesitate to contact us via email : firstname.lastname@example.org with your order information. So we can assist you solve your problem as soon as possible.
Do you support wholesale?
Yes. We’re offer wholesale price to wholesaler. So if you want create cooperation with us. Please Email us for more detail!